Area Sales Manager - Service - North West
Who we are:
Easilift Loading Systems are the UK division of Loading Systems International - market leaders in the design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems. As a result of our success and continued growth over the last 50 years, we have become the preferred supplier of choice for many of the big household names within retail, distribution and logistics.
Job Description:
To provide the sales interface between Easilift After Sales Department and clients to maximise existing opportunities as well as continually sourcing new opportunities in line with the Company’s Sales Strategy - reporting to the Service Sales Manager (dependant on experience).
Key responsibilities and accountability:
- Be responsible for actively seeking new business opportunities within a dedicated geographical area and agreed pricing structure; whilst at the same time identify potential opportunities as a result of developing effective working relationships.
- Ensure the key objectives and targets are considered and prioritised on an ongoing basis.
- Maximise on existing opportunities by maintaining contact with the customer base, following up quotations and identify relevant key success factors.
- Receive sales enquiries from potential clients and internal team members and respond appropriately.
- Attend client meetings as well as visiting sites in order to carry out detailed site surveys and identify loading bay solutions.
- Ensure all enquiries are input onto the Sales Configuration and CRM software, to generate relevant documentation and prepare and / or revise quotations as necessary.
- Ensure quotes are being sent out in line with the job specification, operational guidelines and followed up within the required timescales including feedback where not successful.
- Be responsible for receiving telephone enquiries and for communicating with potential clients in order to clarify requirements.
- Provide technical specifications and standard drawings to customers and architects and liaise with the project team when non standard drawings are required prior to order.
- Utilise online and cloud based software systems for making quotations and pricing of spare-parts and products as well as liaising with various external suppliers in order to obtain the best prices for non standard items.
- Collate relevant information and prepare the sales forecast for the departmental meeting.
- Build, develop and sustain mutually beneficial working relationships with all other teams to ensure effective service delivery.
- Ensure customer satisfaction of completed work in line with contract deliverables.
- Ensure your own conduct meets the standards and authorities set out in the Company’s Human Resources Policy (Book 14) and also the standards of the Company’s Quality Management System.
- Carry out any other duties which the company may at any time deem necessary.
Key measures:
- Achieve Sales Target
- Conversion Rate
- Repeat Business
- New Business Development
Personal specification:
QUALIFICATION / SKILLS:
Essential:
- Higher education qualification or equivalent experience
- Evidence of, and commitment to, continuing professional development
- Intermediate computer skills (Microsoft Office, Word, PowerPoint, Excel)
- Knowledge and experience of designing, developing and delivering complex technology solutions
- Strong organisational skills, with good personal insight, tact and ability to foster teamwork and collaboration across different teams to deliver the desired outcomes
Desirable:
- Technical knowledge within the loadings industry
KNOWLEDGE & EXPERIENCE:
Essential:
- Presentation skills on technical and non technical levels
- Excellent communication skills, to allow good internal and external communications to enable the correct information to be sought to enable the role to be fulfilled
- Ability to assimilate information quickly making informed decisions from facts presented
- Ability to articulate the commercial benefits of any proposed solution
- Understanding of management information systems
- Adherence to health and safety legislation
- Professional manner to develop and maintain strong, professional working relationships
Desirable:
- Practical engineering
PERSONAL ATTRIBUTES:
Essential:
- Creative and solution orientated
- Determined and self-motivated meet deadlines
- Confident negotiator and commercial awareness
- Energy, enthusiasm and innovative
- Ability to work under pressure to handle complex issues
- Team player
- Excellent communication, documentation and presentation skills
- Effective listening within all levels
Desirable:
- Selling techniques.
We are a progressive organisation, with an empowering culture. We focus on training and development to improve individual performance, engagement and job satisfaction. This helps our people to deliver quality, work safely, enhancing our reputation and allowing us to retain and grow a large and loyal customer base.
Our growth and continued success wouldn’t be possible without our people and is one of the reasons that we have been continuously recognised as an Investors in People organisation for over a decade.
If you would like to join our team, please email your CV to recruitment@loading-systems.co.uk